Shipping & Returns

 

Free Shipping 

Emeralds Maravellous offers free shipping (within the U.S.). Orders are processed within 24 hours of receipt, Monday through Friday, excluding holidays. Currently we are only able to accept online orders to shipping addresses within the United States, Canada and United Kingdom. We are unable to ship to P.O. boxes.

You will receive an email confirming with your tracking number for your order. Jewelry packages are always insured and all packages will require a signature confirmation.

 

International Shipping

We do not offer free shipping on goods shipped outside of the United States. International shipping costs are determined by the carrier company. You will receive a shipping quote during checkout. Of note, all International packages are subjected to taxes and duties upon delivery. Emeralds Maravellous will not be responsible for the cost of clearing your items through customs.

 

Exchange & Return Policy

We offer a 7 day inspection period for you to review your jewelry, emeralds or other gemstones item. The 7 day period begins when you sign for and receive your item from the shipping carrier. If you are not completely satisfied with your item, you can return it within the 7 day inspection period for an exchange or full refund. 

If you need an extended inspection period, we are happy to accommodate your needs. Special circumstances and arrangements can be made; however, they must be done so prior to the shipment of your item. Please contact us to make special arrangements for an extended inspection period.

 

Please note that all returns and exchanges are subject to a quality control inspection before they are accepted. Items must be returned in their original condition and include the original sales receipt, certificates and packaging. Refunds may only be issued in the same form as was utilized for payment. Please note that any associated shipping costs will not be subject to refund.  Take care to return any certificates that accompanied the item, as neglecting to do so will render you liable for a $250-$500  certificate replacement cost.

 

Please note: Inform us of your intent to return the order for exchange or refund.

We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. Emeralds Maravellous will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse return of any merchandise that does not meet the above return requirements as determined by Emeralds Maravellous.

 

For Custom Orders

Please allow 4-8 weeks for custom orders. Payment in full is required before production begins.

No refunds or returns on custom or special order items are FINAL SALE and are non-refundable.  (i.e. special ring sizes, special design, colors or engraved items).