Shipping
Emeralds Maravellous offers free shipping (within the U.S.). Orders are processed within 24-48 hours of receipt, Monday through Friday, excluding holidays. We are unable to ship to P.O. boxes.
You will receive an email confirming the tracking number for your order. Jewelry packages are always insured and all packages will require a signature confirmation.
International Shipping
We do not offer free shipping on goods shipped outside of the United States. International shipping costs are determined by the carrier company. You will receive a shipping quote during checkout. Of note, all International packages are subjected to taxes and duties upon delivery. Emeralds Maravellous will not be responsible for the cost of clearing your items through customs.
5-7 Business Day-Returns & Exchanges Policy Hassle Free
We offer a five day inspection period for you to review your jewelry, emeralds, or other gemstone items. The 5 day period begins when you sign for and receive your item from the shipping carrier. Items approved for a refund will be charged a restocking fee of 4% of the original amount paid.
Please note that all returns and exchanges are subject to a quality control inspection before they are accepted. Items must be returned in their original condition and include the original sales receipt, certificates, and packaging.
To inform us of your intent to return the order for an exchange or refund contact our customer service at info@emeraldsmaravellous.com or 800.319.5769 within 5 days to discuss your return. Please provide your name, order number, and reason for return.
We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. Emeralds Maravellous will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We cannot accept returns that have been worn, used, altered, or damaged. We reserve the right to refuse the return of any merchandise that does not meet the above return requirements as determined by Emeralds Maravellous.
For Custom Orders
Please allow 4-8 weeks for custom orders. Payment in full is required before production begins.
No refunds or returns on custom or special order items are FINAL SALE and are non-refundable. (i.e. special ring sizes, special designs, colors, or engraved items).
The following items are NOT eligible for returns or exchanges
Custom-Made Order (MTO) MADE TO ORDER
Personalized Items
Sale or Discounted Pieces
Layaway Items